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User feedback data

This page is a work in progress.

User feedback data is collected when a user submits feedback using the feedback component on www.gov.uk.

This data is owned by the GOV.UK Insights and Analytics team.

Content

Feedback data comes from multiple places, including:

  • ‘Feedex’ data, submitted by users in the free text fields provided after they click the ‘Report a problem with this page’ button
  • ‘SmartSurvey’ or ‘User Intent Survey’ data, submitted in the survey linked to after users click ‘No’ in response to ‘Is this page useful?’

Clicks on the ‘Yes’ and ‘No’ buttons (in response to ‘Is this page useful?’) are also collected by GA4.

Access

Location

Feedback data is stored in the govuk-user-feedback.process.govuk_user_feedback table, in the GOV.UK User Feedback project.

User Intent Survey data has a ‘type’ value of SmartSurvey. Feedex data has a type value of ProblemReport.

Set-up

Information on the processing of this data can be found below this page.

Schema

field name type mode description
field name mode type description
type NULLABLE STRING The type of feedback record
feedback_record_id REQUIRED STRING The feedback record identifier
referrer NULLABLE STRING Referrer page
created REQUIRED DATETIME Datetime at which the feedback record was created
ended NULLABLE DATETIME Datetime representing the point at which the feedback form session ended
status NULLABLE STRING Indicator of the status of the feedback record session / User Support case
subject_page_path NULLABLE STRING Page path from which the feedback journey was started
javascript_enabled NULLABLE BOOLEAN Boolean indicator of javascript enabled status for submitting client
user_agent_string NULLABLE STRING User agent info for submitting client
client_id NULLABLE STRING Client identifier
response_identifier REQUIRED STRING Unique identifier for an individual response
prompt_type NULLABLE STRING Type of feedback prompt
prompt_value NULLABLE STRING Feedback prompt
response_type NULLABLE STRING Type of feedback response
response_value NULLABLE STRING Feedback response
sentiment NULLABLE STRING Predicted sentiment of feedback response
spam_classification NULLABLE STRING Predicted classification of feedback response as spam/not spam
spam_probability NULLABLE FLOAT Confidence (probability) of spam prediction

Retention

The table has a partition expiry of 365 days.

This page was last reviewed on 10 June 2026. It needs to be reviewed again on 10 December 2026 by the page owner #insights-and-analytics-alerts .